At Strategyzer, our purpose is to unlock millions of people’s potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we’ve designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision and mission depends on the quality of our people and culture.
From our headquarters in Switzerland, we’ve developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
We’re recruiting a Customer Success Manager to lead Enterprise Growth Solutions. We’re looking for a stellar candidate who can support Strategyzer’s global customers, and help to deliver (with excellence) our full suite of products and services. Your ability to connect with customers is crucial to the success of this position.
Team members at Strategyzer enjoy
The Customer Success Manager Mission & Outcomes
This role is for a runner who will be responsible for managing the end-to-end relationship with our global customers.
Your mission is to…
The successful candidate will immediately contribute in the following ways:
1. Customer-first focus.
The successful candidate will support Strategyzer’s global customers, helping to deliver excellence in our full suite of products and services. A keen ability to connect with customers is required, as understanding their requirements while setting, and of course meeting, expectations.
This role will be a blend of relationship and logistics management, requiring the incumbent to be laser-focused on the details, ensuring that all of the minutiae of successful Enterprise Product and Service Delivery are met, tracked and effectively shared with the customer.
2. Analyze and evolve future customer deliveries.
Our project delivery continues to evolve as we capture feedback and evidence from our customers. This role will require constant engagement, analysis, and a data-driven approach to understanding how we can take our products and services to the next level.
You will be instrumental in identifying and recommending the needs for our next engagements by analyzing data that will improve the customer experience. This role will require collaboration with our product teams to provide them with the necessary evidence to develop their product milestones.
3. Ensure successful adoption, growth and customer advocacy.
From implementation to delivering first value, the successful Customer Success Manager will monitor the customer’s journey, ensuring smooth implementation, and adoption of tools and processes.
The CSM will be integral in understanding and helping set customer goals, establishing KPIs and understanding the customer’s business to help grow within Strategyzer. Alongside our Program Directors and Sales Executives, the CSM will play a pivotal role in the expansion of the customer account. Ultimately, this work will lead to our customers championing Strategyzer’s methods and add to our customer advocacy portfolio.
Requirements For The Role
While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.
All potential candidates will be scored on the following competencies.
1. You strive to be a great human being.
We want world-class human beings who:
2. You perform at the highest level.
These are the technical qualifications we require:
3. You are a great collaborator.
Collaboration is key to our success as a team. We want a Customer Success Manager who is or has:
How we hire at Strategyzer
Our recruitment process is intended to be comprehensive, fair, and diversity-focused.
The following steps help us find the best fit for this role. Our approach is patient. Finding the right person is much more important to us than adhering to any deadline. Hence, positions remain open until we find the perfect match for us.
Step 1: Introduction – share your perspectives on the following 3 questions.
Please submit your written answers or for more impact embed link to Loom video recording (5min max) responding to the questions above.
Bonus: Do you have any questions for us? If your profile captures our interest, you can expect an answer before we proceed to Step 2.
Note: Unfortunately we will not be able to consider candidates who do not respond to the above questions.
Step 2: Interview on the outcomes of this role and your career experience.
Step 3: Coaching conversation with our company coach to better understand you and your aspirations.
Step 4: Simulation workshop with realistic scenarios.
Step 5: Offer