At Strategyzer, our purpose is to unlock millions of people’s potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we’ve designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision, and mission depends on the quality of our people and culture.
From our headquarters in Switzerland, we’ve developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). Our team contributes directly to the unique company culture we have today and is committed to transforming traditional management practices to build a truly great place to work.
We’re recruiting a Customer Success Manager to lead Enterprise Growth Solutions. We’re looking for a stellar candidate who can support Strategyzer’s global customers, and help to deliver (with excellence) on our full suite of products and services. Your ability to connect with customers is crucial to the success of this position.
Team members at Strategyzer enjoy:
The Customer Success Manager Mission & Outcomes
This role is for a runner who will be responsible for managing the end-to-end relationship with our global customers.
Your mission is to…
The successful candidate will immediately contribute in the following ways:
1. Customer-first focus.
The successful candidate will support Strategyzer’s global customers, helping to deliver with excellence on our full suite of products and services. A keen ability to connect with customers is required, understanding their requirements while setting, and of course meeting, expectations.
This role will be a blend of relationship and logistics management, requiring the incumbent to be laser focused on the details, ensuring that all of the minutiae of successful Enterprise Product and Service Delivery are met, tracked and effectively shared with the customer.
2. Analyze and evolve future customer deliveries.
Our project delivery continues to evolve as we capture feedback and evidence from our customers. This role will require constant engagement, analysis, and data-driven approach to understanding how we can take our products and services to the next level.
You will be instrumental in identifying and recommending the needs for our next engagements by analyzing data that will improve the customer experience. This role will require collaboration with our product teams to provide them with the necessary evidence to develop their product milestones.
3. Ensure successful adoption, growth and customer advocacy
From implementation to delivering first value, the successful Customer Success Manager will monitor the customer’s journey, ensuring smooth implementation, adoption of tools and process.
The CSM will be integral in understanding and helping set customer goals, establishing KPIs and understanding the customer’s business to help grow within Strategyzer. Alongside our Program Directors and Sales Executives, the CSM will play a pivotal role in the expansion of the customer account. Ultimately, this work will lead to our customers championing Strategyzer’s methods and add to our customer advocacy portfolio.
Requirements For The Role
While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.
All potential candidates will be scored on the following competencies.
1. You strive to be a great human being.
We want world-class human beings who:
2. You perform at the highest level.
These are the technical qualifications we require:
3. You are a great collaborator.
Collaboration is key to our success as a team. We want a Customer Success Manager who is or has:
How We Hire At Strategyzer
We pride ourselves on a robust, fair, and diversity-focused recruitment process.
There’s no such thing as a perfect candidate, so don’t let imposter syndrome hold you back. You don’t need 100% of the preferred qualifications to add incredible value to our team. If you’re passionate about what you could accomplish here and have the experience to match it, we’d love to hear from you.
The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us.
Step 1 - Intro from Candidate
Upload your CV and Cover Letter in PDF format.
Create a 4-minute LOOM video intro of yourself answering the following questions:
Step 2 - Discussion andI Interview Rounds
Step 3 - Working Simulation
Step 4 - Reference Discussions
Step 5 - Offer