Talent Opening: Customer Success Coordinator
At Strategyzer, our purpose is to unlock millions of people’s potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we’ve designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision, and mission depends on the quality of our people and culture.
From our headquarters in Switzerland, we’ve developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). Our team contributes directly to the unique company culture we have today and is committed to transforming traditional management practices to build a truly great place to work.
We’re recruiting a Customer Success Coordinator to join our growing team, support our Customer Success Managers, our programs and our customers.
Note: This is a full-time, remote role
Team members at Strategyzer enjoy:
The Customer Success Coordinator Mission & Outcomes
This role is for a person who can run a variety of duties that will support the Customer Success team and their mission to serve our enterprise clients.
Your mission is to…
This is your chance to leave a mark on our goal to place Strategyzer in the top 3 spots of global best places to work lists and achieve our vision of pushing the boundaries of growth and innovation services.
The successful candidate will immediately contribute in the following ways:
1. Actively support the Customer Success Team.
Data and evidence are crucial to the success of our value proposition to customers. The successful candidate will develop, maintain, review, and deliver client update reports that ensure the health of our clients, and that their KPIs are on track. The role will also require the Customer Success Coordinator to collect, synthesize and distribute client feedback for product and experience tracking.
2. Help our enterprise customers achieve success.
The Customer Success Coordinator is responsible for onboarding and delivery elements to get our enterprise customers started on their business innovation journey. The successful candidate will support customer onboarding, virtual workshops and external events; distribute and monitor content licenses; monitor and report on customer tool and program adoption; and respond to the customer’s support inquiries in a timely fashion.
3. Contribute to building an invincible company
With a keen eye for detail and process, the Customer Success Coordinator will contribute by streamlining and enhancing different internal/external delivery and support methods. We strive to live our company value of being simple, clear and visual, and the CSCs feedback will be paramount to the success of building an amazing customer experience and ultimately an invincible company!
Requirements For The Role
While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.
All potential candidates will be scored on the following competencies.
1. You strive to be a great human being.
We want world-class human beings who:
2. You perform at the highest level.
These are the technical qualifications we require:
3. You are a great collaborator.
Collaboration is key to our success as a team. We want a Customer Success Coordinator who is or has:
How We Hire At Strategyzer
We pride ourselves on a robust, fair, and diversity-focused recruitment process.
There’s no such thing as a perfect candidate, so don’t let imposter syndrome hold you back. You don’t need 100% of the preferred qualifications to add incredible value to our team. If you’re passionate about what you could accomplish here and have the experience to match it, we’d love to hear from you.
The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us.
Step 1 - Intro from Candidate
Upload your CV and Cover Letter in PDF format.
Step 2 - Discussion andI Interview Rounds
Step 3 - Working Simulation
Step 4 - Reference Discussions
Step 5 - Offer
Please submit your application by May 23, 2022.