Talent Opening: Customer Success Coordinator

At Strategyzer, our purpose is to unlock millions of people’s potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we’ve designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision, and mission depends on the quality of our people and culture.

From our headquarters in Switzerland, we’ve developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). Our team contributes directly to the unique company culture we have today and is committed to transforming traditional management practices to build a truly great place to work.

We’re recruiting a Customer Success Coordinator to join our growing team, support our Customer Success Managers, our programs and our customers.

Note: This is a full-time, remote role

Team members at Strategyzer enjoy:

  • World-Class Team: Be part of a highly visible, globally recognized organization, and contribute to a paradigm shift in strategy and innovation in the world’s leading enterprises.
  • Strong Company Culture: We strive to create an environment with strong psychological safety and frequent feedback structures to allow our people to do their best work.
  • Flexible Working: Work from anywhere globally or from our physical office hubs in Toronto/Canada, or Zurich/Switzerland. We offer flex hours for our team to work when they are most productive and support family needs.
  • Growth Allowance: Professional and personal development are vital at Strategyzer. All team members get an annual growth allowance for conferences, courses, certifications, coaching, and more. We also include a yearly book allowance.

The Customer Success Coordinator Mission & Outcomes

This role is for a person who can run a variety of duties that will support the Customer Success team and their mission to serve our enterprise clients.

Your mission is to…

  • Support our Customer Success team to deliver Strategyzer products and services with utmost excellence.
  • Execute onboarding an in-flight operational and administrative tasks as it pertains to program delivery.
  • Communicate progress to clients and provide transparency on progress to your colleagues.
  • Coordinate scheduling with customers (teams) and Strategyzer coaches directly.
  • Maintain a positive and professional relationship with Strategyzer’s enterprise customers.
  • Inform the Customer Success team through stellar reporting and data capturing to make decisions that can best serve our enterprise customers.
  • Foresee and identify the needs of the team and customer.
  • Bring creativity and a solution-centric approach to any issues that may arise.
  • Adapt and evolve (as/where needed) existing internal processes for cleaner, more simple work and better alignment across departments.

This is your chance to leave a mark on our goal to place Strategyzer in the top 3 spots of global best places to work lists and achieve our vision of pushing the boundaries of growth and innovation services.

The successful candidate will immediately contribute in the following ways:

1. Actively support the Customer Success Team.

Data and evidence are crucial to the success of our value proposition to customers. The successful candidate will develop, maintain, review, and deliver client update reports that ensure the health of our clients, and that their KPIs are on track. The role will also require the Customer Success Coordinator to collect, synthesize and distribute client feedback for product and experience tracking.

2. Help our enterprise customers achieve success.

The Customer Success Coordinator is responsible for onboarding and delivery elements to get our enterprise customers started on their business innovation journey. The successful candidate will support customer onboarding, virtual workshops and external events; distribute and monitor content licenses; monitor and report on customer tool and program adoption; and respond to the customer’s support inquiries in a timely fashion.

3. Contribute to building an invincible company.

With a keen eye for detail and process, the Customer Success Coordinator will contribute by streamlining and enhancing different internal/external delivery and support methods. We strive to live our company value of being simple, clear and visual, and the CSCs feedback will be paramount to the success of building an amazing customer experience and ultimately an invincible company!

Requirements For The Role

While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.

All potential candidates will be scored on the following competencies.

1. You strive to be a great human being.

We want world-class human beings who:

  • Strive to show deep care and empathy for your team members.
  • Have strong integrity and morals that drive your accountability.
  • Are open-minded to the views of others, and constantly work to improve themselves for the betterment of the whole team.

2. You perform at the highest level.

These are the technical qualifications we require:

  • 2-3 years of relevant experience in customer support, project coordination and/or administration.
  • Strong MS Office knowledge, particularly in Excel, is essential to success in this role.
  • Familiarity with virtual communication platforms and their functionalities (Zoom, Webex, Skype etc.).
  • Experience with Learning Management Systems and L&D reporting is an asset.
  • Familiarity and proficiency with Google Workspace applications and programs.
  • Post Secondary diploma or degree.
  • Excellent English verbal and written communication skills and attention to detail.
  • Capable of managing multiple clients/projects at once and adhering to strict deadlines.

3. You are a great collaborator.

Collaboration is key to our success as a team. We want a Customer Success Coordinator who is or has:

  • Incredibly hungry and wants to make an impact with our team.
  • A customer-first approach to delivering value. Our team will be your internal customers.
  • Enthusiastic about learning our methodologies and tools - especially the Team Alignment Map, Team Contract, and Culture Map.
  • Able to weave between autonomous and collaborative working styles.
  • A strong writer and communicator for a fully remote, global environment.
  • Not afraid to iterate on an idea or prototype if it means we create better value.
  • Able to focus on the bigger picture while paying close attention to the final details that will get us to success.
  • Is open to constructive conflict and can navigate challenging feedback.

How We Hire At Strategyzer

We pride ourselves on a robust, fair, and diversity-focused recruitment process.

There’s no such thing as a perfect candidate, so don’t let imposter syndrome hold you back. You don’t need 100% of the preferred qualifications to add incredible value to our team. If you’re passionate about what you could accomplish here and have the experience to match it, we’d love to hear from you.

The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us.

Step 1 - Intro from Candidate

Upload your CV and Cover Letter in PDF format.

Create a 4-minute LOOM video intro of yourself answering the following questions:

  1. How do you understand the essence of this role and how would you approach it?
  2. What type of environment brings out the best in you?
  3. Why do you aspire to join Strategyzer in this role?

Step 2 - Discussion andI Interview Rounds

  • Career History and Culture Discussion
  • Your working traits and environment

Step 3 - Working Simulation

Step 4 - Reference Discussions

Step 5 - Offer